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Understanding a Residents Management Company and What Being A Director Entails 

A Resident’s Management Company (RMC) is a non-profit making company formed to provide a vehicle to enable the owners within a building to undertake the management of that building for themselves. Typically, RMC’s manage the common parts of the building/estate, however this is not necessarily the limit of its responsibility. The property will more than likely have common parts which the RMC will be responsible to maintain. These could be the boundaries, structure including walls and roofs, internal areas such as hallways together with the grounds including driveways, gardens and gates of the development. All of these will require maintenance, insurance, lighting, cleaning etc. 

The company’s responsibilities are funded by way of a contribution from the owners within the building known as a service charge and the services to be provided will be dictated by the obligations set out in the lease or transfer documents. The service charge will usually cover the day-to-day expenditure for the property and a reserve fund may be accumulated to save towards items of known major expenditure, such as roof replacement, decorations etc. to be undertaken in the future. 

Typically, the RMC is made up of shareholders who are also the owners of the apartments within the block or estate. Traditionally the directors of the RMC are selected from the owners within the building; the position is voluntary and unpaid. 

The RMC will have a set of Memorandum and Articles of Association which will dictate the way in which the RMC should be run. This will include matters, among others, such as the maximum and minimum number of directors allowed, the scope and powers of the directors, the procedures for calling meetings and how the meetings should be run together with the objectives of the company. 

Good directors are fundamental to the successful running of an RMC. The RMC is governed by company law and any owner wishing to sell their property may encounter difficulties should the RMC fall foul of the law, particularly should the RMC be struck off the register at Companies House. Financial penalties may also be incurred if the RMC does not file annual accounts and annual returns to Companies House.  It is in the interest of all property owners to ensure that the RMC has a correctly elected board of directors at all times and that the RMC is fulfilling its obligations. 

The board will be expected to approve the RMC’s financial records (or ‘company accounts’) each year; a director should be able to read and understand simple accounts as well as be willing to make clear and concise decisions about the running of the RMC and the property. From time-to-time directors will be required to attend board meetings to discuss the running of the property and will be expected to make decisions and consider the financial position of the RMC. This includes the setting of the service charge income required from owners, along with setting plans and income requirements for the short, medium and long-term goals of the RMC and the property it manages.  

The directors are appointed to act in the interests of the RMC and its members, being the other owners in the property, and therefore it is essential that the directors make decisions in everyone’s interest and not just their own. 

The following duties of a Director of an RMC should be noted, they are chiefly: 

To act within the powers of the company – a director must act in accordance with the company’s constitution (i.e. the Articles of Association) and exercise his/her powers for the proper purpose. 

To promote the success of company – a director must act in good faith in the way he/she considers and promotes the success of the company for the benefit of its shareholders/members as a whole. 

To exercise independent judgement and not be swayed by a dominant Director. 

To avoid conflicts of interest – a director must avoid situations which he/she has a direct or indirect interest that conflicts with or may conflict with the company’s interests.  For example, a Director would not be allowed to appoint a contractor or company that they have a financial interest in unless that interest is declared. 

Not to accept benefits from third parties – a director must not accept any benefit (including a bribe) from a third party which is given because he is a director or he does or omits to anything as a director. 

To exercise reasonable care, skill and diligence. 

HOMEOWNER RESPONSIBILITY
1. Read and comply with the governing documents of the community.
2. Maintain their property according to established standards.
3. Treat RMC Directors honestly and with respect.
4. Vote in AGM decisions and on other issues.
5. Pay service charges on time.
6. Contact the Managing Agent, if necessary, to discuss financial obligations and alternative payment arrangements.
7. Request reconsideration of material decisions that personally affect them.
8. Provide current contact information to the Managing Agent to help ensure they receive information from the community.
9. Ensure that those who reside on their property (e.g., tenants, relatives and friends) adhere to all rules and regulations. 

RMC RIGHTS
1. Expect owners and non-owner residents to meet their financial obligations to the community.
2. Expect residents to know and comply with the rules and regulations of the community and to stay informed by reading materials provided by the RMC.
3. Respectful and honest treatment from residents.
4. Conduct meetings in a positive and constructive atmosphere.
5. Receive support and constructive input from owners and non-owner residents.
6. Personal privacy at home and during leisure time in the community.